Hospitality
From Service to Standout
Guest expectations are evolving fast due to growing demand for personalisation, sustainability, and immersive experiences. From high street to VIP suite, the hospitality sector is under pressure to modernise, differentiate, and do more with less.
At Egremont Group, we help hospitality providers navigate complexity and accelerate transformation. Whether rethinking the guest journey, streamlining operations, or embedding a preventative wellbeing model, we work side by side with teams to deliver smarter, more sustainable, and people-first experiences.
Our Expertise in Hospitality Transformation
Hospitality providers face shifting demands across guest experience, workforce, and commercial performance. By aligning strategy, service models, and data, we help deliver measurable improvements in guest experience, workforce efficiency, and commercial return.
Customer First
Market Positioning
Sharpen your brand to attract loyal guests and stand out in a crowded market
Digital Experience
Deliver seamless digital-first experiences that reflect changing expectations
Sustainable Value
Embed sustainability into your brand to build trust loyalty and long-term value
Productivity & People
Workforce Strategy
Create people-first models that support retention resilience and great service
Predictive Scheduling
Use data to forecast demand ease staffing pressure and meet guest needs
Task Simplification
Simplify tasks to reduce effort boost flow and free teams to serve guests
Technology & Cost
Operational Efficiency
Streamline processes to cut cost reduce effort and lift service standards
Tech Optimisation
Optimise tech to simplify work cut cost and improve reliability at scale
AI & Analytics
Turn data into decisions that cut waste improve flow and lift margins
Looking to grow with purpose, pace, and a sharper customer focus?
Get in touch to find out how we can help
What’s Driving the Next Era of Hospitality?
Balancing Experience and Efficiency
Guests want fast, seamless service - but not at the expense of warmth, authenticity, or human interaction. Yet many restaurants and bars struggle to balance efficiency with the craft and care that define hospitality. Front of house teams are stretched thin, and fragmented processes slow things down. Smarter service models are emerging: dynamic workflows, digital ordering, and automation that frees staff to focus on high-value moments. The challenge is embedding these models in a way that elevates, not erodes, the guest experience.
Thriving in a Margin-Pressed Market
Operators face rising labour, food, and energy costs while consumer spending stays cautious. Many are growing topline revenue but losing margin. Traditional cost-cutting isn’t enough - what’s needed is commercial creativity. That means optimising staffing, simplifying menus, automating operations, and rethinking value across formats. It also means smarter analytics, more responsive pricing, and greater coordination across functions. Winning in this climate requires faster decisions and the courage to change.
Delivering Consistency at Scale
Customers expect a consistent, high-quality experience, whether visiting a flagship bar in London or a country pub. But as brands grow, ensuring that same standard at every location becomes a major challenge. Variability in leadership, operations, and training can undermine both service and brand equity. Leading operators are addressing this through clearly defined playbooks, real-time performance data, and strong cultural foundations. Consistency isn’t about control, it’s about confidence and capability.
Leading Through Cultural Change
Hospitality is a people-first business but with workforce shortages, high turnover, and shifting employee expectations, culture is under pressure. Younger teams want purpose, growth, and better wellbeing. Leadership behaviours must evolve, yet many organisations still lead through hierarchy. To thrive, operators must invest in inclusive, motivating, and values-led cultures. That means listening deeply, empowering middle managers, and creating environments where people feel seen, supported, and proud to stay.
Case Studies From Our Hospitality Transformations
Food & Beverage Strategy For A Major EU Airport Hospitality Offering
We worked with a leading hospitality brand to sharpen strategy, align the leadership team, and translate ambition into clear priorities and actions—laying the foundations for sustainable, customer-led growth.
Operating Model Design For A UK Portfolio Hospitality Client
We redesigned key functional operating models to reflect shifting customer needs, boost efficiency, and enable sustainable growth—delivering £2.5m in savings in one function and improving delivery across the wider business.
Removing Complexity And Waste For A UK Pub And Restaurant Chain
We helped a national pub and restaurant group identify £6.7m in wasted management time, redirecting effort to value-adding activity and enabling better service, stronger sales, and greater operational focus.
Hear From Our Clients
“They're great to work with; they've got lots of integrity, they're very creative, clever.”
Client Group IT Director
“Egremont allowed us to unleash the ability that we had.”
Client Operations Director
“Egremont were instrumental in putting in place the ambition, the drive, the desire and the capability.”
Client Service Director
Meet Our Experts
Cameron Clarke
Nick Crane
Get in Touch
We support hospitality teams to navigate complexity and deliver standout guest experiences. To see how we can help, get in touch.