Operating Model

From Silos to Synergy

We help build organisations that are focussed; customer-back, and friction-free; organisations that work seamlessly to deliver your strategy

EG are all about helping you make the right decisions. With data-led operating models, we inject pace – and focus – into your transformation. At the same time, we help your people reach their potential and, in the process, achieve the results you need.

Has your organisation outgrown its operating model, or is your structure creating friction and frustrating progress?​

Get in touch to find out how we can help

Lakeland

Hear how we helped Lakeland develop the Operating Model which would set them up for the future whilst driving effectiveness and efficiency today.

Case Studies

Future-ready retail: empowering people whilst driving growth 

Transforming from the inside out: ​reimagining the operating model

Designing growth that lasts

Meet Our Retail Experts

Hannah Crossley

Lizzie McKinnell

Get in Touch

We work alongside teams to turn complex challenges into practical solutions. To see how we can help, get in touch.

Contact us

Explore Our Service Offers

Set a clear direction and bring it to life. We help shape strategy and align your business around it, ensuring your teams are motivated, focused, and confident about what matters most.

Design the right structure, roles, and ways of working. We shape operating models that connect purpose to performance, enabling more agile, efficient, and accountable teams.

Inspire belief and behavioural change. We grow the leaders, teams, and cultures needed to drive real transformation, working at all levels to build trust, clarity, and confidence.

We focus on what holds teams back and remove it. That might mean upskilling leaders, simplifying routines or sharpening priorities. It’s about building energy, confidence and rhythm to move performance forward.