Aviation
From Infrastructure to Experiences
Modern airports are no longer just transit hubs - they are dynamic, data-rich ecosystems shaped by new technologies, rising passenger expectations, and ambitious net zero goals. From terminal operations to airport infrastructure, the pressure to modernise is intensifying.
At Egremont Group, we help airports turn operational complexity into opportunity. From aviation security and passenger experience transformation to operational integration and airport sustainability, we deliver practical, people-led change that enables smarter, safer, and more human airport operations.
Our Expertise in Aviation Transformation
Airports face complex, connected challenges across infrastructure, operations, and commercial growth. By aligning airport strategy, operations, and data, we help deliver measurable improvements in passenger experience, capacity, and revenue.
Construction
Net-Zero Strategy
Develop a credible decarbonisation path to deliver net zero goals
Capacity Planning
Optimise airport passenger flow and terminal asset utilisation
Operational Readiness
Ensure it all works from day one and delivers investment value
Passenger
Passenger Experience
Use innovation to improve the airport passenger experience
Security Screening
Boost security screening speed, capacity and passenger flow
Operations Resilience
Strengthen resilience across day-to-day airport operations
Revenue
Retail Strategy
Increase spend per passenger across retail and F&B zones
Premium Strategy
Build premium services that boost loyalty and drive revenue
Monetise Your Data
Use airport data to boost commercial insight and efficiency
Are you ready to unlock smarter, more sustainable airport operations?
Get in touch to find out how we can help
The Trends Are Driving Aviation Transformation
The Race to Net Zero
Airports face mounting pressure to cut aviation emissions and meet Net Zero 2050 targets. Sustainable aviation fuel, low-carbon airport infrastructure, and energy-efficient operations are key, but real progress depends on industry-wide collaboration. Alongside major programmes, operational changes - digital boarding passes, fuel tracking tools, electric ground fleets, recycled materials, and low-emission surface access - help airports cut emissions and stay on course
Technology That Moves With Passengers
Airport security screening is evolving rapidly. CT cabin baggage scanners, tray return systems, and next-gen detection technologies are reshaping passenger checkpoints. But integrating these into existing terminal layouts remains a major challenge. Some airports now process up to 700 trays per hour. Effective delivery demands technical specifications, checkpoint design, process engineering, and operational readiness – and that’s where we come in.
Unlocking Premium Travel
Frequent flyers account for 10% to 30% of air passengers and often pay more for speed, comfort, seamless airport services, and sustainable travel. But long-term loyalty demands more than just frequent flying. Today’s premium travellers expect personalisation, recognition, and high-quality benefits. Many airport premium programmes are fragmented and lag behind modern retail experiences. We design premium passenger strategies that increase loyalty, grow non-aeronautical revenue, and deepen brand engagement.
Turning Data into Action
Airports generate vast volumes of operational data, but siloed airport systems and outdated digital platforms make integration difficult. With emerging airport technologies like IoT, AI, and process automation expanding, preventing further system fragmentation is vital. Data platforms like Splunk help unify and analyse data across airport security, airside logistics, terminal management, and facilities. The goal is to surface actionable data for frontline airport teams – enabling live operational insight, faster decision-making, and more efficient, resilient airport performance.
Case Studies from Our Aviation Transformations
Drive revenue and passenger loyalty for premium services
We designed and implemented a premium airport service strategy that generated £33m in additional EBITDA. The transformation boosted customer satisfaction and launched a high-impact passenger loyalty programme tailored to frequent flyers.
Restoring service standards for rapid operational recovery
We led a complete operational recovery across a major terminal, removing passenger queues and boosting staff retention. Our approach restored service standards, stakeholder confidence, and operational stability following a critical airport disruption.
Delivering high-capacity security with ORAT
We delivered a next-generation airport security hall through a full ORAT programme. Capacity increased by 40%, queues were reduced, and new CT scanning technology embedded. Our approach improved passenger satisfaction and ensured operational readiness from day one.
Hear From Our Clients
“The new premium services offer that we built together really stands up as a world class offer for our passengers.”
Client Operations Director
“EG were instrumental in helping us surface and tackle our challenges head-on to keep our transformation on track.”
Client Operations Director
“The new premium services offer that we built together really stands up as a world class offer for our passengers.”
Client Operations Director
Meet Our Aviation Experts
Tom Hardiman
Nick Crane
Get in Touch
We work alongside airport teams to turn complex challenges into practical solutions. To see how we can help, get in touch.