Aviation Sector
Retail
Rethinking Retail: Moving From Transactions to Connections
Modern retailers aren’t just stores — they’re dynamic, data-rich ecosystems shaped by shifting consumer habits, rapid technology leaps, and rising sustainability expectations. From the boardroom to the shop floor, the pressure to evolve and stay relevant is intensifying.
At Egremont Group, we help retailers untangle operational and organisational complexity into profitable growth. We deliver practical, people-led change across retail strategy, omnichannel transformation, supply chain agility, and customer experience — building stronger connections, driving loyalty, and creating more resilient, future-ready businesses.
Our Expertise in Retail Transformation
We help retailers move faster, scale smarter, and stay ahead in a market where consumer expectations and business models constantly shift. By aligning strategy, operations, and data, we deliver transformation that drives growth and builds stronger customer connections.
Ready to Win
Strategic Alignment
Align leaders and teams behind one clear retail strategy.
Get Fit
Supply Chain Scale Up
Design supply chains to enable fast, resilient growth.
Are you ready to build a faster, more resilient, and more connected retail business
Get in touch to find out how we can help
How to Win
Differentiate your brand and stand out in crowded markets.
Cost Optimisation
Reshape your cost base to improve value and margins.
Faster Execution
Empower frontline teams to act quickly and decisively.
Capability Readiness
Build the critical skills and strengths needed to win.
Automation & Modern Workforce
Adopt data-driven, automated ways of working at scale.
Go Faster
Monetise Your Data
Use data to improve operations and boost retail growth.
End to End
Streamline value chains to reduce friction and go faster.
What Trends Are Driving Change in Retail?
Be Truly Connected
Retailers are moving beyond products to create powerful emotional connections and authentic brand experiences. Shoppers now choose brands reflecting their values, ambitions, and identity. Winning means embedding purpose into every part of the business — from proposition and omnichannel retail strategy to supply chain and store operations — and creating loyalty through personalisation, storytelling, and shared values. This drives differentiation, deeper engagement, and profitable, sustainable growth.
Cut the Noise to Get Fit
In a fast-paced retail world, complexity and endless initiatives drain focus and energy. Many retailers spread resources too thin, diluting impact. By removing distractions and focusing on capabilities that truly drive growth, organisations unlock space for customer-centric innovation and stronger retail operating models. Streamlining operations empowers teams, reduces costs, and builds a more agile, resilient business ready to pivot at speed.
Build a Faster Retail Flywheel
Today’s growth demands unstoppable momentum. Leading retailers cut friction, break silos, and use advanced analytics, automation, and AI to speed up decisions and customer response. When strategy, technology, and frontline teams align, businesses create a flywheel effect that fuels continuous growth, higher store performance, and stronger customer loyalty. This adaptive culture thrives on speed and delivers lasting competitive advantage.
Put the AI into RetAIl
Retailers hold rich data potential, but fragmented systems and legacy tech hold them back. Turning disconnected data into a unified, intelligent platform enables predictive analytics, personalised experiences, and real-time operational decisions. With live data visibility, leaders empower teams to act faster, optimise supply chains, improve retail data analytics, and elevate customer loyalty strategies. Embracing AI transforms data into a strategic asset that drives growth and innovation.
Case Studies from Our Retail Transformations
Clarifying strategy and simplifying delivery to drive faster growth
We streamlined strategy and simplified delivery for a major pharmacy retailer, cutting initiatives from 450 to 90 and focusing on 16 core KPIs. This sharpened executive alignment, reduced costs, and empowered the business to drive a faster, customer-first transformation.
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We accelerated network transformation for a leading post office retailer, boosting revenue by 5% and improving store margins by 15%. By redefining strategy, overcoming resistance, and aligning teams, we enabled faster growth and stronger community engagement.
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Accelerating network transformation to increase revenue and margins
We transformed a global wellness retailer, driving over 10% annual sales growth for three consecutive years and expanding into new markets. By integrating omnichannel strategy, technology, and supply chain innovation, we boosted customer satisfaction and employee engagement to record highs.
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Scaling global wellness retail to boost growth and customer loyalty
Hear From Our Clients
“They built belief, alignment and momentum around a new strategy at every level of the organisation.”
Client CEO
“They created clarity, energy and pace across our transformation programme.”
Client Transformation Director
“The team pushed us to be braver and more ambitious than we thought possible.”
Client COO
Hannah Crossley
Meet Our Retail Experts
Get in Touch
Contact us
We work alongside retail teams to turn complex challenges into practical solutions. To see how we can help, get in touch.