Driven by changing customer behaviour, rapid AI advances, and demand for more efficiency and transparency supply chains, retailers and consumer businesses are facing a need to transform at pace. But success requires more than just adaptation - it demands a strategic, proactive approach to harness these shifts as opportunities.
For over 25 years, we’ve helped retail, hospitality, and leisure clients navigate these challenges. We position them ahead of the curve. From the boardroom to the front line, we drive tangible triple-bottom-line impact, building resilient and dynamic operating models fit for the future. With a pragmatic approach, deep sector understanding and experience, we empower businesses to achieve sustained success in an ever-changing landscape.
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Many businesses find large-scale transformation challenging. Their efforts are disconnected, dependencies misaligned, and the challenge of maintaining operational stability while making fundamental changes can be overwhelming. Without a structured and cohesive approach, transformation initiatives often fall short of delivering their intended impact.
At EG, we design transformation programmes that are interconnected, aligning dependencies across departments to create a cohesive strategy. By ensuring all elements work in harmony, we help organisations break through barriers and accelerate progress. This delivers lasting impact that reshapes the business from the inside out.
Click to learn how EG helped Walgreens improve customer focus across 8,300 stores
Companies frequently struggle to bridge the gap between strategy and execution, leading to fragmented decision-making and unclear accountability. Without a well-defined operating model, organisations lack the structure needed to adapt and thrive in a fast-evolving market.
EG works backward from business strategy to define the choices that need to be made, identifying core processes, capabilities, and organisational structures that support sustainable growth. From capability mapping to governance structures and cultural alignment, we create operating models that are agile, customer-centric, and fit for the future.
Click to hear how EG partnered with Lakeland to develop a future-ready Operating Model
Many organisations struggle with inefficiencies that impact cost, slow down operations, and create a disjointed customer experience. In today’s fast-moving world, falling behind isn’t an option.
We take a connected, hands-on approach to process improvement—digging deep to uncover hidden bottlenecks while keeping the big picture in focus. Whether it’s re-defining global supply chains, optimising service delivery, or strengthening omnichannel strategies, we help businesses cut inefficiencies, lower costs, and elevate the customer experience.
Click to find out how EG helped a pharmacy retailer implement their centre of excellence
Many organisations find it difficult to build leadership that drives real transformation and high performance. Without alignment at the top, businesses face poor decision-making, resistance to change, and ineffective collaboration.
At EG, we take a different approach. We're passionate about both the theory of leadership and the practical application of it. Partnering closely with C-suite executives and leadership teams, we embed leadership development directly into the work itself, tackling real business challenges in real time. Using our high-performing team framework, we help leaders strengthen relationships, sharpen decision-making, and align around transformation objectives — equipping them with the skills and mindset to lead with confidence and deliver lasting results.
Click to learn how EG helped Holland & Barrett Boost Sales by 10% and Regain Market Share
