enhancing airport security with integrated advanced data solutions
the challenge
Our client, a major UK international airport, was undergoing a transformation of their security checkpoint to adopt the latest screening technologies. However, they lacked access to meaningful data from the operations, limiting their ability to monitor performance, identify inefficiencies and optimise processes. They needed to enhance the customer experience and meet the latest regulatory requirements from the UK government.
Recognising the untapped potential of their data, our client sought our expertise to:
Identify the right technologies for their situation
Design the checkpoint and concept of operations (CONOPs)
Support the transition from the old to the new checkpoint
the results
The implementation of a centralised data management solution unlocked transformative benefits for the client, including:
40% increase in capacity
Significant reduction in passenger queues
Enhanced security performance
This came in the form of:
Helping the client to see the woods for the trees when there are many technology options to choose from
Enabling them to collaborate as one team when they are multiple companies and stakeholders
Bringing real insights from their data needed to achieve the benefits from the new technology
“With their hands-on approach, EG were instrumental in helping us surface and tackle challenges head-on, and keep the program on track, ensuring success in the delivery of our new cutting-edge security hall”
- Client Chief Operating Officer
the process
The Process:
To address the client’s challenges and deliver a tailored solution, we followed a structured, collaborative approach, carried out across 3 phases:
Engagement of the technology providers to find the right integrated solution
Developed the design from concept to detailed design and then commissioning of the equipment
Created the concept of operations and SOPs followed by training and operational readiness trials (ORAT)
We guided the client through every stage of their data management transformation journey, from strategy development to system build, implementation and training. By taking this approach, we delivered a solution that not only met the client’s immediate needs but also empowered them with the tools to pursue ongoing operational excellence.