We bring passion, deep thinking, challenge and real practicality. We won’t just leave you with a report, we’ll leave you with a workforce equipped to think differently, with the confidence and skills to have lasting commercial impact.
You won’t get ‘consultants’, you will get people who take the time to understand you. Our deeply collaborative approach is rooted in statistics and stories, in tools and creative flair, in a flexible framework that actively links the leadership’s strategic vision to the point at which frontline teams interact with customers.
we broadly follow a five-stage process:
We work with you to create a true picture of what breakthrough means for your business, typically listening and talking to multiple stakeholders across all levels, hearing their views before co-creating a plan and proposal.
We undertake a rigorous analysis of the organisation and the context it lives in, then build a compelling story of the problems to solve, the levers to pull, the benefits to be had and the barriers to overcome. We use this to set the direction and kickstart the momentum for change, mobilising not only with the senior team, but across the whole organisation.
Because we know that top-down directives rarely stick, we co-create solutions with your people and ensure stakeholder buy-in from day one. We use future-back and customer-back thinking to challenge the status quo and agree realistic, strategically aligned aspirations.
We work with your teams to embed new ways of thinking and working. We typically develop and test new ideas in a small group of sites, enabling us to define and refine the change model with the strongest business case.
To make sure the radical results we’ve achieved together continue long after we’ve gone, we implement bespoke review processes and work with your people to leave them equipped to deal with change in any situation. We’re happy when the change assumes a life of its own, when there is a groundswell of people engaged, so that momentum is a given.
