Egremont Group shortlisted for MCA Award for work with Walgreens
Egremont Group has been shortlisted in the 2020 Management Consultancy Awards (MCA) for their work with Walgreens in the Performance Improvement in the Private Sector category.
The Egremont submission focuses on the work the team carried out with Walgreens to change its position in the retail and pharmacy marketplace. Walgreens knew that they needed to make their stores more profitable, more competitive and more focused on their core customer. In short, they needed to create a new operating model with the customer at its core.
The programmed centred around creating new customer propositions, store merchandising concepts and to link the digital to the in-store experience. This was achieved by connecting different levels of the organisation from the COO to team members on the frontline to discuss, build and test different ways of working. It was “Agile on steroids” that asked people to be courageous and work out of their comfort zones. It demanded of people that they looked through new eyes at old problems, sometimes literally through the aid of VR technology.
The result was a shift from a task focused operating model to a customer centric model resulting in improved team engagement and customer acquisition rates, which, in turn, improved sales and profits. Broader than that though, Egremont helped Walgreens find a way in which a behemoth can behave like a start-up and rapidly test and launch new ideas.
Commenting on the project, Kenya Jackson, VP Customer Operating Model Development, Walgreens said:
“Working with Egremont was a great experience – they really helped us drive fast, deep, sustainable change while bringing our teams along with us on that journey. The support they provided helped us on many levels from political, to governance, right through to the execution of our plans in store. They helped us make fast, yet thoughtful and clear decisions based on insight...Then supported us bringing them to life in the work. Importantly, their team became an integral part of the work with tremendous collaboration and partnership throughout. I’ve never experienced a consulting partnership with such skilled, genuine collaboration and support while delivering such a breakthrough change and results.”
The MCA Awards are being held in London on 23rd April 2020.
